Frequently Asked Questions
Is your hotel non-smoking? Yes, we are a smoke free hotel, all of our bedrooms are non-smoking. However, there is a designated smoking area outside of the hotel.
Is your hotel wheelchair friendly? Yes, it is. We have 2 bedrooms in the hotel that are fully accessible rooms.
Is your hotel family friendly? Yes, it is, we have limited amount of family rooms that can accommodate 2 adults and 2 children. Please contact our reservations team directly to check availability for a family rooom, on 021 730 6626, or by emailing email@example.com
Do you have Wifi in the Hotel? Yes, we do offer free WiFi throughout the hotel.
Is parking availbale in the Hotel? Yes, we have parking facilities, but not onsite. Please click here for more information, directions & prices.
What is the cancellation policy? Cancellatoin policy for individual bookings ; Last cancellation without charges must be 3 pm the day prior to arrival, after that time 100% charge unless we resell the room. There is 100% charge for non-arrival. Please note this is for individual cancellatrions only. in respect to Advance purhcase booking different cancellation policy applies.
What time is check in, and can I get an early check in? Check in is from 3pm onwards. However, if you arrive to the hotel earlier than 3pm, and the room is ready we will check you in. If it is not, concierge will be more than happy to store your luggage. Please note, to guarantee an early morning check in it is necessary to book the previous night.
What time is check out, and can I get a late check out? Check out is at 12noon. However, we offer a free late check out until 1pm, subject to availbility. After 1 pm there is a charge of €10 per hour, subject to availability. If you wish to avail of a late check out please ask at reception on arrival or during your stay.
What time is breakfast? Breakfast is available from Monday to Friday from 7 - 10:30am, and Saturdays and Sundays from 7:30am-11am in the Pembroke Restuarant. The full Irish breakfast is available for €14.95 per person, and the continental breakfast is available for €10.50 per person. Children's breakfast is charged on consumption.
Is there a bar and restaurant in the hotel? The Pembroke Restaurant serves breakfast, lunch and dinner. We also have a coffee shop called La Fayette's Brasserie, and our bar is called 76 on the Mall. For bookings and further information please visit their page.
Do you offer complementary upgrades? We offer complimentary upgrades on a daily basis, though this is subject to availability, and is only offered on the day of arrival. If you wish to guarantee an upgrade to a superior room, there is a charge of €40 per night on a nightly basis, and €40 per person for packages. Please contact us directly if you wish to arrange & guarantee an upgrade for your reservation.
Is your hotel pet friendly? We only allow guide dogs in the hotel, and a guide dog license must be shown at reception.
Is there a hairdryer in the room? Yes, there is a hairdryer in every room of the house.
Is there a swimming pool in the hotel? We have a small hydrotherapy pool in the hotel, where you can find a jacuzzi, steambath, and sauna. Please visit the Escape Spa page for further information, or contact them directly on 021 730 6622.
Is there a gym in the hotel? Yes, there is a gym in the hotel and it is complementary for our residents.
How far is the hotel from Dublin Airport? We are about 270kms away from Dublin/Dublin airport. It takes about 3-3.5 hours on the bus to get to Cork. For more information please visit www.aircoach.ie/ or www.gobus.ie/ Aircoach service will drop you about a 6 minute' walk form the hotel, and Gobus service will drop you to the Bus Station which is about 5 minute' walk from the hotel. Alternatively you may hire a car and drive to Cork.
How far is the hotel from Cork Airport? We are about 7 kms away from Cork airport. There is a bus service (226) from the bus station to Cork Airport in every half an hour from early morning till late evening. However, if you wish to book a taxi, please contact the concierge desk during your stay and they will be happy to help you. For more details of the bus services please visit buseireann.ie/; for more details on taxis please visit www.abctaxis.ie/
How far is the hotel from Shannon Aiport? We are about 125 kms away from Shannon airport, there is a bus service (51) running from Shannon Airport to Cork city, please visit buseireann.ie/ for more information.
Do you have travel adapters in the hotel? Yes, we have adapters, please ask at reception on arrival.